Adolf Lahti and MyKalmar: Easy ordering, quality service

Adolf Lahti runs a fleet of 42 Kalmar machines, including forklifts, terminal tractors, reachstackers, woodstackers and straddle carriers. The MyKalmar platform is a key tool in maintaining the fleet, speeding up spare parts orders and helping keep Adolf Lahti's – and their customers' – operations running around the clock, every day of the year.

Online convenience

 Jukka Nieminen works as Service Manager at Adolf Lahti, leading a team of around 30 service technicians around Finland. For Jukka and his colleagues, the serial number lookup in MyKalmar STORE is a popular feature that ensures parts are always compatible with the machine.

"Most often, we use MyKalmar for self-service orders of spare parts," Jukka says. "It's really simple as we can just bring up the machine in our fleet management system, and then open the parts list in MyKalmar STORE to see what's available and what we need."

"The mobile version of MyKalmar STORE has also developed a lot, and it's really easy to use," Jukka adds. "Occasionally, we might pick up the phone and call Kalmar, but most often we just order online these days. Another advantage is that we can take care of things outside office hours, so if something comes up when we're on a job, we can be proactive and order the parts already in the evening or over the weekend. We can also track our parts shipments and can see which parts are in stock at each Kalmar location, which helps us optimise our orders."

Picture-perfect parts

In addition to facilitating Kalmar Genuine Parts orders, MyKalmar also provides easy access to parts diagrams as well as the user and service manuals for Adolf Lahti's Kalmar machines. Diagnostic codes can be looked up quickly and easily, and technicians no longer need to worry about keeping copies of printed manuals on hand at each location.

"Another great feature of MyKalmar STORE is that we can see not only the prices, but also pictures of all the parts," Jukka says. "An image really is worth a thousand words here, as we can have 100% confidence that we're ordering the right part. It's also a great learning tool just to get to know the machines inside and out, as we haven't necessarily worked on each particular model that we have in our fleet. "

The long-time collaboration between Kalmar and Adolf Lahti has developed into a trusted partnership. "Kalmar are true professionals at work," Jukka concludes. "As a supplier, they understand where we are with our business and what we do for our own customers in various industries. That's a big help for us in our daily work."

"Our long-standing partnership with Adolf Lahti is incredibly important, and MyKalmar is a perfect example of how we leverage digital tools to support their business. Seeing how Jukka and his team use MyKalmar, shows that our solution is easy-to-use - reliable self-service is paying off by helping them maximize their machine uptime and keep their operations running." — Toni Naskali, Manager, Spare Parts, Kalmar Finland Oy